Constituent Services
Our office recently assisted a retired member of the NYPD and former federal employee who worked at the Department of Veterans Affairs in unlocking his TreasuryDirect account after being locked out for several weeks, preventing him from accessing his investments.
At the end of April, this constituent contacted our office after the Bureau of the Fiscal Service (BFS) was slow to acknowledge his request to lift a hold on his account, and his attempts to contact TreasuryDirect resulted in phone calls being abruptly disconnected with no resolution.
Our office recently helped a retired NYPD Detective and 9/11 first responder receive health care coverage under the World Trade Center Health Program (WTCHP).
Our office recently helped a Brooklyn widow recover thousands owed to her in survivor benefits from the U.S. Department of Veterans Affairs (VA).
This constituent's husband, a Veteran, sadly passed away in August of 2023. She was eligible to receive survivor benefits, however, the benefits were put on hold for eight months due to departmental delays in certifying her status. Because of this, she reached out to our office for help.
Our office recently helped a Brooklyn constituent obtain documents so she could travel to care for her father who was facing a severe medical condition and required emergency medical treatment.
In October 2023, this constituent applied for an I-131 form, otherwise known as a refugee travel document, so she could care for her father who was seeking specialized care in Instanbul, Turkey. As her father's sole remaining family member and translator, it was urgent for her to be by his side while he received medical treatment.
Our office recently helped a constituent's mother get a B1/B2 visiting visa so she could be present for the birth of her first grandchild.
Our constituent is due to have her first child at the end of March, and she wanted her mother, who lives in Kosovo, to be present for the child's arrival.
Our office recently helped a Nigerian immigrant, who became a legal U.S. citizen, reunite with his two children (4 and 14 years old) who were still living in Nigeria with their mothers.
Our office recently helped a Nigerian immigrant from Brooklyn receive her Green Card after being caught in the immigration system for six years.
Six years ago, this constituent's husband filed a petition to establish her as an eligible relative wishing to come to the United States to become a lawful permanent resident. Her husband's petition was accepted, and she left Nigeria and legally came to the United States in 2018.
A Staten Island constituent turned to our office for assistance after the Social Security Administration (SSA) repeatedly denied her request for spousal benefits after her husband passed away.
Following her husband's passing last year, this constituent - who is originally from Pakistan - submitted requested documents from the SSA along with her Pakistani marriage certificate, which she learned was not accepted by the SSA.
In late August a constituent contacted our office after not having received his 2021 tax refund totaling $38,728.00.
After not receiving his tax return, this constituent contacted the IRS in April, June and August via phone and in person. Despite his several attempts to contact the IRS he never received an answer about the status of his return.
Our office recently helped a local hospital receive $12 million in federal funding owed to them from the Federal Emergency Management Agency (FEMA) for emergency protective measures as a result of the COVID-19 pandemic, including additional medical equipment, staffing and increasing Intensive Care Unit (ICU) and inpatient/outpatient bed capacity.