Constituent Services
A constituent recently reached out to our office after struggling to receive his 2024 joint tax refund. The IRS was unable to process the return due to issues verifying W-2 information from both employers. Despite repeated follow-ups, the Taxpayer Advocate Service continued to say the return was simply “processing.”
Over the weekend, one of our constituents was turned away at the airport due to an unexpected travel document issue. Our team immediately stepped in, and by Monday, we secured an urgent passport appointment that got their travel plans back on track.
A few weeks ago, a constituent contacted our office after having difficulty securing a flight home from Israel following a visit with a friend due to the Iran-Israel war causing air space to close and flight cancellations.
A few months ago, a constituent reached out to our office for help because he did not receive his 2023 tax return.
After looking into the issue, a trace was conducted and our office discovered the check had been stolen in the mail. We're pleased to report that the check was replaced and the constituent has now received his refund.
Our office recently assisted a constituent whose 2023 tax refund check was stolen in the mail twice, and a third check could not be delivered to their home ongoing since last year.
Our office recently assisted a local nonprofit organization serving the special needs community in successfully maintaining its federal 501(c)(3) tax-exempt status after an filing error was made.
Our office was recently contacted by a senior citizen whose Social Security checks had been stolen multiple times in the mail. After we intervened, they successfully recovered three months of missing payments.
If you've had a U.S. Treasury-issued check stolen and fraudulently cashed, our office may be able to help. Please reach out to us at:
Staten Island: 718-568-2870
Our constituent, a former NYC Sanitation worker impacted by 9/11 injuries, was owed additional lost earnings beyond his ¾ pay retirement. Despite five years of efforts, he and his attorney saw no progress due to New York City Employees’ Retirement System failing to provide necessary documentation to the September 11th Victim Compensation Fund.
Our office recently helped an Army National Guard veteran resolve a frustrating issue with Defense Finance and Accounting Service (DFAS). After paying off a substantial debt in February 2023, the veteran was shocked to find it had unexpectedly reappeared during deployment.
