Constituent Services
Our office was recently contacted by a retired New York City Police Lieutenant who served in Staten Island narcotics. He became disabled after falling ill due to his work during the 9/11 World Trade Center attacks. Despite being awarded a retroactive Social Security disability payment from five years ago, he never received it. The payment was supposed to be issued within six months of the decision, but he and his attorney were unable to get any updates or even a phone call from the Social Security Administration.
A constituent who had been working on the same block as the World Trade Center on September 11, 2001 contacted our office after being diagnosed with an additional cancer caused by exposure to toxic chemicals. Although they had previously received compensation for their injuries, this new diagnosis was not initially covered.
Our office was contacted by a constituent regarding an issue with their Social Security Disability Insurance (SSDI) retroactive payment, which was sent to the incorrect financial institution. The constituent needed this payment to cover essential expenses, including rent, food, medical needs, and transportation to medical appointments.
After reaching out to our office, we were able to contact Social Security on their behalf and arrange for the reissue of the $13,367 payment owed to the constituent.
Our office was contacted by the family of a U.S. Army veteran requesting assistance in locating documents required for a military funeral.
After successfully reaching out to the National Archives and Records Administration, we were able to obtain the necessary documents, ensuring the veteran will have a military funeral tomorrow. Our office extends our gratitude for his service to our country, and condolences to his family.
A constituent recently contacted our office requesting assistance with their October Social Security payment.
Our office was recently contacted by a constituent regarding their stolen Social Security check, which included a back payment of $41,269 from the end of 2023.
After nearly a year waiting for Social Security to reissue the payment—and the constituent facing eviction—the constituent contacted our office, and we successfully coordinated with the SSA to have the back payment issued as a direct deposit.
Sometimes government bureaucracy can even affect those serving our city and nation. Our office successfully intervened to expedite the renewal applications of two constituents serving as workers on the Staten Island Ferry. These city employees would not have been able to retain their employment with the NYC Department of Transportation if we did not step in so they could get renewed documents approved in a timely manner by the U.S. Coast Guard.
Our office recently helped a constituent redeposit two Supplemental Security Income (SSI) payments to the proper account after two payments of $1,886 and $23,369 had been made to the incorrect institution.
After our office intervened, the total SSI payment of $25,255 was sent to the correct account and the constituent was made whole!
We had a constituent reach out to our office last November after her deceased mother’s IRS refund check was stolen in the mail.
Our office recently helped a constituent reinstate their Medicare coverage after it was previously lost in September 2023.